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Lead Product Manager

Birdeye

Birdeye

Product
Posted on Thursday, January 25, 2024

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 120,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is base in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

Position Overview:

Are you a technical product leader passionate to build innovative products for a fast paced growing startup?

We’re looking for an exceptional individual to join BirdEye as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets. The BirdEye platform is a cloud-based application used by businesses across SMB and Enterprise segments. We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform.

Job Responsibilities:

  • Ownership of the product: oversee and manage the product on daily basis
  • Strong experience in product management in a SaaS-based business
  • Develop a deep understanding of customers, identify gaps in core product functionality, help build right set of features and track adoption for same
  • Understand and communicate accurately the product launches and features to all stakeholders
  • Define and conduct market research to gain a better understanding of user behavior and competition. Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights
  • Provide analytics-based insights to help iterate on the product to make it more useful to customers
  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
  • Work with various teams including engineering, design, marketing, sales and support etc. to build strong product and implement the customer feedback
  • Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap
  • Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques.
  • Entrepreneurial spirit with track record for delivering results in a fast-moving environment
  • Excellent written and verbal communication skills

requirements

Total Experience: 11-15 Years


Skills Required:

  • You will define, execute, and deliver applications and services based product roadmap that adds great value to BirdEye customers.
  • You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals.
  • This role is inherently cross-functional -- you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for BirdEye.
  • A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization.

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2021, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2. To learn more, please visit: https://birdeye.com

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