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Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com

What You’ll Do

Birdeye is looking for a passionate and driven Order to Cash Operations Manager to play a key role in supporting the finance, sales and success organizations. This role reports to the Head of Revenue Accounting & Operations and is based in India.

Responsibilities

• Ownership of ARR/ACV bookings analysis, reconciliation and reporting
• Manage day-to-day bookings reconciliations for contract-to-systems and financial accuracy
• Collaborate with cross-functional teams and align order-to-cash processes with organizational objectives
• Collaborate effectively with sales, legal, operations, and customer success teams to resolve customer issues, align on bookings, revenue recognition, billing matters, and enhance system integration, data integrity, and overall process efficiency
• Support the month-end and quarter-end Revenue and Billing close processes
• Prepare detailed financial analyses related to revenue, deferred revenue, and accounts receivable, providing insights to support decision-making, as needed
• Assist in the preparation of monthly, quarterly, and annual financial reports, ensuring compliance with regulatory requirements and internal policies, as needed
• Identify opportunities to streamline revenue recognition and order-to-cash processes, implementing best practices and automation tools to enhance efficiency and accuracy
• Proficient in Salesforce Billing and billing/CRM implementation (experience in other billing and CRM software is a plus)
• Strong knowledge of accounting principles and revenue recognition is a plus

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent combination of education and experience
• 3+ years of experience with bookings (ARR/ACV) reconciliation and reporting
• 5-7+ years of order to cash operations experience in SaaS companies, with demonstrated efficiency in handling high volumes of transactions
• Strong understanding of billing systems, proficient in Salesforce, Recurly, or other billing and CRM software
• Proven ability to lead high-performing teams, coupled with excellent interpersonal and communication skills (both verbal and written)
• Knowledge of industry best practices, regulations, and compliance, including SOX
• Experience in process improvement and/or project management, demonstrating adaptability and efficient multitasking in a fast-paced environment
• Excellent interpersonal and communication skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues, ability to think quickly
• Strong research, analytical, and problem-solving abilities, along with extreme attention to detail
• Ability to work independently and excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues and juggle multiple projects and tasks
• Maintain a positive attitude in stressful situations while excelling within a team environment
• Proficient in Salesforce and Recurly or other billing and CRM software

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.