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Data Scientist



Data Science
Posted on Thursday, September 28, 2023


Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

The AI Manager will be responsible for leading and managing a team of AI developers, data scientists, and engineers to design, develop, and deploy AI-powered software solutions. This role requires a deep understanding of AI technologies, strong project management skills, and the ability to collaborate effectively with cross-functional teams.

What You'll Do

Join a forward-thinking creative team tuned-in to current and future design trends and techniques. You’ll report directly to the Creative Director, Brand, and be a key team member involved in the ideation and execution of everything we do as a design team. Whether it’s supporting our Content Team with blog images, infographics, and interactive content, working with Marketing to create landing pages, ads, and experiences for social media, or mentoring our junior designers, you’ll bring your insights and skill to bear on it all.
Come join our exciting team as we redefine Customer Experience Management. Rapid iteration, collaboration, and passion is what drives innovation within Birdeye. To learn more, please visit: https://birdeye.co


  • Team Leadership:
  • Provide leadership and mentorship to a team of AI professionals.
  • Foster a collaborative and innovative team culture.
  • Set clear goals and expectations, and monitor team performance.
  • AI Strategy:
  • Collaborate with senior management to define the company's AI strategy and roadmap.
  • Identify opportunities for AI integration and expansion across various products and services.
  • Project Management:
  • Plan, prioritize, and oversee the execution of AI projects from conception to completion.
  • Ensure projects are delivered on time and within budget.
  • Monitor project progress and resolve issues as they arise.

Technical Expertise:

  • Stay up-to-date with the latest developments in AI and machine learning.
  • Provide technical guidance and expertise to the team.
  • Participate in hands-on development and problem-solving when necessary.
  • Collaboration:
  • Work closely with cross-functional teams, including product managers, designers, and software engineers, to integrate AI solutions into software products.
  • Foster collaboration and communication between AI and software development teams.
  • Quality Assurance:
  • Ensure the quality and accuracy of AI models and algorithms.
  • Implement best practices for testing and validation of AI systems.
  • Resource Management:
  • Manage resources effectively, including budget allocation and staffing.
  • Recruit, train, and develop AI team members.
  • Documentation and Reporting:
  • Maintain clear and comprehensive project documentation.
  • Provide regular reports and updates to senior management.


  • Bachelor's or Master's degree in Computer Science, Data Science, or a related field (Ph.D. preferred).
  • Proven experience in AI development, with a strong portfolio of successful projects.
  • Previous experience in a leadership or managerial role.
  • Proficiency in machine learning frameworks and programming languages (e.g., Python, TensorFlow, PyTorch).
  • Excellent project management and organizational skills.
  • Strong problem-solving and analytical abilities.
  • Effective communication and teamwork skills.
  • Knowledge of software development methodologies (Agile, Scrum) is a plus.
  • Experience with cloud platforms and deployment of AI models is a plus.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.