Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is base in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
Experience: 5+ Years
Skills required :
Past experience in building large-scale and complex web scrapers.
Good understanding of web crawling strategies & experience with reverse engineering web applications will be advantageous
Expertise in Rest API design and development.
Strong understanding of web technologies and protocols such as HTML, CSS, and HTTP.
Strong Knowledge of Node.js and frameworks available for it (like Express)
Experience working with databases and data management tools such as MySQL, MongoDB, and Redis.
Excellent problem-solving and analytical skills.
Familiarity with cloud-based services such as AWS or Azure.
Strong communication and leadership skills.
Nice to have
Experience with Puppeteer/Playwright or any other headless-browser library
Experience/Knowledge of Node.js child processes & multi-threading
Experience with Kafka or similar Message Queue system