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Director, Technical Account Manager, EMEA

Auth0

Auth0

IT, Sales & Business Development
London, UK
Posted on Friday, July 5, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Technical Account Management Team

Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Okta succeeds by increasing our renewal and growth rates.

As the Sr. Manager of Global Scaled Technical Account Management (TAM), you will create a vision and then build and implement a strategy to drive implementation success and growth for our largest cohort of customers. You will lead a team responsible for delivering on three primary functions: (1) building and executing on a world class scaled Technical Account Management program delivered by a team built through (2) building and running a world class CS internship and fellowship program, in addition to early-career talent acquisition, and (3) graduating and onboarding early-career new hires into a scaled TAM program.

The Director Technical Account Management Opportunity

  • Create a compelling vision for the organization and for customers.
  • Define and drive the strategy and detailed execution plan for Okta’s Scaled TAM team, ultimately driving faster customer time to value, high product adoption, renewal rates, and growth.
  • Develop and implement processes, customer journeys and metrics to drive customer business outcomes and successful execution of customer use cases.
  • Build a world class internship and fellowship program aimed at recruiting some of the world's top early career and career change talent.
  • Build, develop and lead a high impact, early career TAM team that operates with urgency and drives measurable results.
  • Personally lead the team and as needed, build strong relationships with key customers.
  • Continuously test, measure, and improve processes and tactics.

What you'll be doing

  • Demonstrates high impact leadership skills, including: setting a clear vision and strategy, motivating and coaching others, driving urgency and results, and exhibiting humility
  • Ability to: deal with ambiguity, problem solve, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels (email, phone, text, chat)
  • Demonstrates great business acumen and quality presentation and customer interaction skills
  • Possesses extensive go-to-market knowledge and process management skills
  • Possesses extensive knowledge in the following domains: process design, digital tools, software and SaaS; experience with Salesforce.com, Gainsight, and other customer CRM and engagement tools is a strong plus
  • Ability to base decisions on data analytics and statistical analyses
  • Ability to persuade, influence, and motivate people; build a culture of doing the right thing for customers

Qualifications:

  • Previous leadership role at a high growth software SaaS organization
  • 5+ years combined experience in the following functions: sales, customer success, renewal sales, or consulting
  • Bachelor’s Degree, preferably in a technical discipline, or equivalent work experience; master’s degree/MBA is a plus
  • Experience with recruiting, developing and managing internship and early career programs
  • Experience delivering post-sales functions at scale
  • Ability to persuade and influence others, internally and externally
  • Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
  • Ability to identify thematic issues and drive to outcomes
  • Ability to identify risks and dependencies and orchestrate plans to mitigate them
  • Adaptability, flexibility and the conviction to “do the right thing” under stress, high tension and tight deadlines
  • Familiarity with cybersecurity or identity management industry is a strong plus
  • Strong data-driven decision-making skills
  • Strong work ethic and ability to work in a dynamic environment
  • Ability to travel up to 35%

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.