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Senior Manager of Technical Program Management (Customer Identity)



IT, Customer Service
United States
Posted on Saturday, June 1, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.

Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network. Click here to learn more about our commitment to building balanced team.

The Technical Program Management Team

The Technical Program Management team within Customer Identity Cloud (CIC) is seeking a Senior Manager of Technical Program Management for Customer Identity Cloud to drive cross-functional planning and delivery of our portfolio of work.

The Senior Manager of Technical Program Management Opportunity

Reporting to the Director of Technical Program Management, you will partner with senior product and engineering leaders in the CIC Product Unit to build and execute strategic roadmaps to successfully deliver against business objectives while also developing and applying strong Portfolio Management practices across a team of technical program managers. You are a leader with a growth mindset who has grown teams using Agile and Lean models.

What you’ll be doing

  • Lead, mentor, and strengthen a team of technical program managers
  • Partner closely with Product, Engineering and other cross-functional leaders to define program goals and ensure delivery against those goals
  • Establish and continuously optimize practices and processes to improve the way we execute on our roadmap and maintain system health
  • Build trusted partnerships to effectively communicate and influence all levels in the organization
  • Collaborate with peers to drive consistency of practice, provide insight & measure execution health
  • Act as a champion for Agile and Lean principles across the organization
  • Engage key technical and functional stakeholders by establishing strong relationships, setting expectations, and aligning delivery to these expectations.

What you’ll bring to the role

  • 10+ years of technical program management experience in a remote software, SaaS, or systems development environment
  • 4+ years of management experience
  • Proven success managing a team of people with clear metrics and accountability
  • Experience managing complex programs that span large, cross-functional teams
  • Strong analytical, problem-solving, negotiation and organizational skills
  • Outstanding written and verbal communication skills that drive executional impact at scale
  • Are a skilled collaborator, comfortable leading with influence, not authority

And extra credit if you have experience in any of the following!

  • Working at a high paced, fast growing tech startup
  • Technical degree and/or background in software development
  • Experience with platform migrations and/or FedRamp

Additional requirements:

  • This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.



Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$168,000$252,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $188,000$282,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.