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Senior Business Operations Manager, Engineering (Customer Identity)



Customer Service, Operations
United States
Posted on Thursday, May 23, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The CIC Engineering Team

Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an

easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation.

The Senior Business Operations Manager, Engineering Opportunity

Reporting to the Chief of Staff, this role will provide operational support to six CIC Engineering Vice Presidents in a wide array of administrative, logistical, and project-related areas. The team is in rapid-growth mode and the right person has the ability to take initiative, is professional, quick, creative, and motivated. Our ideal candidate is a self-starter who enjoys organizing and optimizing processes and tools in a fast-paced, iterative environment.

What you’ll be doing

  • Coordinate presentation development and internal communications
  • Build and maintain team knowledge base(s) to ensure information is relevant and up-to-date
  • Assist senior leadership in driving consistent practices and operational excellence
  • Coordinate events and meetings with external contacts and 3rd party vendors
  • Identify and execute operational improvements to increase efficiency and responsiveness across the organization through process improvement, project planning and stakeholder management
  • Coordinate their organization-wide meetings and activities for users across multiple time zones, including All Hands meetings, social activities, etc.
  • Plan key events including team offsites and conferences
  • Collaborate and build strong relationships with internal partners and employees
  • Manage ad-hoc projects and initiatives, as needed
  • Strictly maintain confidential and sensitive information

What you’ll bring to the role

  • Excellent verbal and written communication skills
  • Organized and detail-oriented self-starter with prioritization, organization and demonstrated process improvement skills
  • Track record of project milestone progress and communicating status to stakeholders
  • Collaborative, creative, and out-of-the-box thinker
  • Curiosity and a willingness to learn new things
  • Comfortable with change and able to navigate a fast-paced, remote environment
  • Ability to create partnerships with and influence others
  • Exceptional organization with a focus on execution

And extra credit if you have experience in any of the following!

  • Skilled in presentation design, Google Slides preferred
  • Familiarity with Google Sheets
  • Familiarity with Confluence or similar internal wiki
  • Familiarity with Canva and/ or video editing software
  • Results driven with the ability to multitask and handle pressure in a fast-paced environment
  • Previous experience with internal communications, event planning, or other complimentary fields
  • Previous experience working in a remote/distributed environment


Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$120,000$180,000 USD The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $134,000$202,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.