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Technical Account Management Intern (Summer 2024)

Auth0

Auth0

IT, Sales & Business Development
Multiple locations
Posted on Thursday, February 1, 2024

Get to know Okta


Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 10,000 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers.

Okta’s Technical Account Management Team empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as a trusted identity coach. The team drives lasting success through elevated technical maturity.

The Okta Technical Account Management (TAM) Intern will be involved in stages of the customer’s journey related to the implementation and adoption of Okta. As an intern, you will get hands-on experience in understanding how a Technical Account Manager partners with customers to ensure they achieve their identity goals with Okta. The internship will prepare the candidate to be an individual collaborator in a customer-facing role. You will have the opportunity to gain experience in the following areas:

Business:

  • Customer’s journey from prospect (not yet customer) to advocate (loyal customer)
  • Customer Success concepts such as recurring revenue, license activation & adoption, and subscription management

Technical:

  • Opportunity to learn Okta technology
  • Knowledge of Identity Access Management, Identity Governance, and Privileged Access
  • Understand Cybersecurity, Zero Trust, and Least Privilege concepts
  • Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology

Functional:

  • Proficiency in business communication (includes written and verbal)
  • Develop presentation skills to upper management, external customers, and executives
  • Ability to communicate technical concepts in a consumable, clear, and concise manner
  • Collaborate with cross-functional teams in Okta and orchestrate the action to drive implementation, adoption, and best practices

Job Duties and Responsibilities:

  • Learn to communicate the alignment of Okta’s products and solutions with customer Identity goals through demonstrations, presentations, and storytelling.
  • Observe Technical Account Managers to build knowledge of customer identity goals and use case scenarios, implementation plans and challenges, and IAM best practices to support customer outcomes.
  • Support and participate in intervention playbook initiatives and process development.
  • Shadow a Technical Account Manager on customer-facing meetings to help advocate for customers and assist in problem-solving.
  • Work and collaborate with cross-functional teams such as Customer Success, Digital Growth, Sales, Sales-Engineering, and Renewals.

Required Skills:

  • Currently pursuing a Bachelor's degree in, or has completed coursework in, a Technical field (Computer Science, Math, Statistics, Informatics, Data Science, or related field) with at least one quarter/semester left after internship.
  • A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
  • Ability to intern for 12 weeks.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data.
  • Analytical and problem-solving minded, detail and results-oriented, and a quick learner.
  • Willingness to present in front of others and give presentations.
  • Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too.

Interns may choose the format of their internship: either in-person at one of our Okta offices, or virtually. We give our interns the opportunity to choose the option that best suits their needs. We offer 12 week internships in the U.S. in the Summer and 16 week co-ops in Canada.

What you can look forward to as an Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.