Senior Customer Success Engineer - West US
Apollo GraphQL
Customer Service, Sales & Business Development
United States · Remote
Posted on Jan 26, 2025
We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements.
In addition to technical expertise, we are looking for someone with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo’s technology.
At Apollo GraphQL, we’re revolutionizing API management, empowering businesses to build, ship, and scale their APIs easily. Our mission is to make application development easier, better, and more accessible. We build open-source tools and commercial services used by thousands of developers in production.
If you’re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we’d love to have you join our team as a Senior Customer Success Engineer!
This is a fully remote position open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones.
What you'll do
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
- Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
- Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.
- Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.
Who you are
- 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.
- Proven experience leading customer-facing project management and service delivery engagements.
- Strong ability to coordinate cross-functional teams, set milestones, and ensure execution.
- Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.
- Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises.
- Strong understanding of cloud-native software development, APIs, and web technologies.
- Experience managing high-value accounts and delivering a white-glove experience.
- Ability to drive measurable results and help customers achieve business outcomes.
- Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
- Openness to occasional travel based on customer needs.
Nice to have
- A degree in Computer Science.
- Experience in methodologies such as event storming and impact mapping.
- Experience working with GraphQL.
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
- Previous experience in a startup or high-growth environment.
At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process.
The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial.
Location: This is a remote position that can be done from anywhere in the US or Canada working PST or MST hours.
Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.