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Director of Enterprise Solutions - East

Apollo Graph

Apollo Graph

United States · Canada
Posted on Friday, June 7, 2024
At Apollo GraphQL, we're pioneers in GraphQL API management, empowering businesses to develop, deploy, and scale their APIs with unprecedented speed. Our mission is to redefine developers' interaction with data, unlocking the full potential of GraphQL. We're currently seeking a visionary leader to join us as the Director of Enterprise Solutions for the Eastern US region. If you're passionate about driving customer success and leading innovation in API management, we invite you to join us on our journey.
As the Director of Enterprise Solutions, you'll play a crucial role in driving the post-sales journey for our enterprise clients in the Central US. Leading a team of Customer Success Engineers, Solutions Architects, and Professional Services Engineers, you'll oversee the seamless deployment and optimization of Apollo GraphQL solutions, ensuring our customers achieve their business objectives and maximize ROI.
Joining Apollo GraphQL means becoming part of a dynamic, innovative team committed to pushing the boundaries of GraphQL API management. With abundant opportunities for growth, collaboration, and impact, you'll help shape the future of API development while delivering significant outcomes for our customers.

What you’ll do

  • Lead and inspire a multidisciplinary team to architect, deploy, and optimize Apollo GraphQL solutions for enterprise clients, driving customer success and satisfaction. This includes providing clear direction, mentorship, and professional development opportunities to team members.
  • Develop and implement strategies to meet and exceed key performance indicators (KPIs) related to customer satisfaction, service delivery, and revenue growth.
  • Strategically expand regional service delivery capabilities and team size to surpass enterprise services revenue goals, ensuring alignment with company objectives.
  • Cultivate deep, strategic relationships with customers, understanding their unique needs, and providing tailored GraphQL API solutions that deliver value. This involves actively engaging with customers to understand their challenges, aligning team resources to address those challenges, and driving continuous improvement in service delivery.
  • Advocate for the advancement of Apollo's service delivery capabilities to address complex customer requirements and industry trends. This includes staying abreast of industry best practices, technology advancements, and competitive landscape to inform strategic decision-making.
  • Collaborate closely with Sales leadership to develop and execute comprehensive business plans that foster regional growth and customer adoption. This entails aligning sales and service delivery strategies to drive customer success and revenue growth.
  • Identify and leverage opportunities for customer use-case expansion, fostering engagement and revenue growth. This involves proactively identifying upsell and cross-sell opportunities, collaborating with Sales and Product teams to develop compelling value propositions, and driving successful customer outcomes.
  • Work cross-functionally with GTM and Product teams to ensure seamless delivery of GraphQL API management solutions to our customers. This includes collaborating with Product Management to provide customer feedback and insights, informing product roadmap decisions, and ensuring successful product launches and implementations.

Who you are

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field; MBA preferred.
  • Extensive experience in customer-focused leadership roles, overseeing enterprise professional services, solutions, and/or customer success teams.
  • Demonstrated success in leading post-sales teams within the API or Infrastructure space, with a track record of meeting or exceeding KPIs related to customer satisfaction, service delivery, and revenue growth.
  • Exceptional business acumen with a deep understanding of enterprise software buyer dynamics and major industry verticals within the Eastern US region.
  • Outstanding communication skills, both verbal and written, with a talent for influencing stakeholders at all levels.
At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process.
In addition to the U.S. base salary range, we also provide variable compensation, equity, and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial.
Location: This is a remote position that can be done from anywhere in the US or Canada but will be required to work EST hours.
Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Privacy: California residents applying for positions at Apollo can see our privacy policy here.
E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.